A unique, reliable delivery approach.
At Intelligent Communications Experiences, we are super-charging communications and employee experience.
A Digital Discovery helps leaders to understand the best solution to engage their employees, wherever they are located.
Ensuring you procure the best App is critical if we consider that the engagement of frontline workers can vary from 30% to 92% depending on the App you select. However, equally as important, is that the Digital Discovery process integrates the diverse views and opinions of key stakeholders into one aligned approach.
The Digital Discovery takes 4-weeks and has three phases that run in parallel:
- Desk Based Research
- Stakeholder Interviews
- App recommendation.
The Discovery often starts with a problem such as, ‘we have too many systems and tools’, or ‘our email communication is not effective’, or ‘we need to increase two-way conversations’, or ‘we don’t have any data’. We quickly need to understand `why’.
During the Desk Based Research we review your business strategies, communication audits, insights from surveys/EVP and deep dive into your existing digital ecosystem, to understand any technical dependencies and the Strategic Roadmap. Stakeholder Interviews are critical to understanding the implementation requirements across stakeholder groups but also to drive collaboration, minimise risk and takes key stakeholders on the journey, because people defend what they create. In addition, we work with nominated employees to better understand and quantify the User Experience today.
We deliver a presentation of findings and recommendations that form the basis for the business case.
We have Digital Partnerships with best-in-class platforms. In partnership with Workvivo, Poppulo, Microsoft, Staffbase and Firstup, we are helping organizations transform their communication, culture, and the way they work. When you work with us, you get access to proven, ‘consumer-grade’, technology from around the world.
BUT…we don’t just implement a platform and hope it sticks.
We’ve established Services Partnerships with Bunch Group, Adaptive Change Mindset, and Gallagher – Employee Experience & Communication to address this challenge and provide an integrated full service digital experience, ensuring we embed and sustain the App for the longer term.
Our model is designed to complement your internal teams (to address capability or capacity challenges), with expertise in Strategy, Change and Communication.
Benefits of an Integrated Model
- Intelligent Communications Experiences is unique because our approach effectively integrates people, processes and technology ensuring that the change is ‘done with‘ the business rather than ‘to the business‘, super-charging engagement and delivering long-term ROI.
- As with the arrival of any new technology, benefits are realised sooner when leaders are ready and aligned. Preparing your leaders is part of our service.
- We bear the complexity so that you don’t have to. We have proven experts ready to go and act as the bridge between the platform and your business.
The employee change journey is fully considered, with a focus on the mindset and behaviour shifts required for a successful implementation.
Through a Digital Discovery we can help you to understand the best Platform to address your specific needs. Using the 4Ms model we ensure customer success.
The Platform is successfully integrated and deployed with sustained success, delivering long term ROI.