Igniting the digital communications revolution by supporting organisations to leverage and implement emerging communication technology to transform productivity, boost engagement and enable world class communication experiences.

We identify the best communication technology to address your specific business needs.

We support you with our best-in-class implementation model, ensuring adoption and sustained success.

Your employees are your greatest asset!

Meaningfully engaging employees and driving productivity (when so many are working remotely or are deskless) are two of the greatest work-related challenges of our time.

Gallup – State of the Workplace 2023 report states that low employee engagement costs the global economy $8.8 trillion or 9% of global GDP.

Today more than ever, leaders are looking for a competitive advantage to recruit, retain and engage employees:

  • Employee turnover is an organisation’s number one cost.
  • Employee health and well-being is an organisation’s number one strategic priority.

When employees are effectively informed and engaged in two-way conversations each day, they contribute to their full ability, generating real business results.

Productivity is another significant challenge that businesses face today. With inflation rising and the cost of doing business escalating, the only way to drive profit is to be more efficient.

Few organisations have cracked this yet, but we know that tech will be the key to unlocking productivity.

Researchers from the Economist Impact put the annual cost of lost productivity at $18,450, or the equivalent of 29% of average baseline pay.

“The loss of focus, or unproductive periods, leads to missed opportunities, for producing valuable work,” the researchers said.

If organisations can find ways to remove the time their employees spend on non-value add activities, and instead enable them to focus their time on more meaningful, customer-centric activities, then profits will accelerate.

The digital workplace experience evolved so quickly during the pandemic, with organisations utilising solutions that were the most accessible (cost, delivery time, functionality).

While investments to address hybrid work and employee experience has grown, employee communications has been a lesser priority.

Today, leaders across all sectors are reviewing their digital channel infrastructure and asking themselves, “is this fit for purpose, or do we need to evaluate and shift our strategy to engage our employees more effectively?”

The goal to give employees a ‘consumer experience’ is now being realized, and the new workplace is digital-first. Meaningfully engaging employees and building a strong culture (when so many are working remotely or are deskless) is the greatest work-related challenge of our time.

0 %

employees say their productivity suffers from a lack of information

0 %

high potential employees admit to not putting all their effort into the job

0 %

employees are satisfied
with their employee experience

0 %

employees will leave
their jobs within
a year

Sources: Gartner, M-Files, McKinsey & Company, Harvard Business Review, CNBC.

The World of Communications has changed!

The digital employee experience evolved so quickly during the pandemic, with organisations utilising solutions that were the most accessible (based on cost, delivery time, and functionality), to help employees feel connected to the organisation and each other. 

Today, leaders across all sectors are reviewing a cluttered digital channel infrastructure and asking themselves, “is this fit for purpose, or do we need to evaluate and shift our strategy to engage our employees more effectively?”

The digital employee experience is complex, and employees need to access multiple systems and tools like email, payroll, rosters, HR Platforms, planning tools, collaboration tools, communication tools and wellbeing tools. Adding to the Digital Ecosystem can lead to a cluttered, frustrating, and inefficient tech environment.

A modern digital employee experience serves as a unified gateway to an organisation’s suite of systems and tools, eliminating the need for multiple logins while delivering an integrated, multi-channel interaction.
 
The landscape for digital communications has evolved rapidly, with consumer grade technology for employees and continuously expanding capabilities. Many organisations – including leading names such as Aldi, Adidas, Nike, Bupa, Bunnings, Kmart Group, Officeworks, Country Road, NAB, and TWE – have embraced these digital approaches as a core element of their overall technology strategy.
 
Today’s most popular solutions are consumer-grade, offer seamless integration for frontline operational personnel, through to centralised office-base teams, and scale effortlessly to meet diverse organisational needs. They combine robust governance with analytics while enabling genuine connections that foster a happier, more productive workplace.

Igniting the digital communications revolution

At ICE, we specialise in transforming digital communication ecosystems to
drive meaningful employee engagement and adoption. We bring a strategic, best-in-class approach to identifying and deploying communication solutions that align with your workforce needs and organisational objectives.
 

Our expertise lies in understanding the unique dynamics of your communications landscape—from digital platforms to content strategies—and delivering tailored solutions that optimise reach, usability, and impact. With a keen focus on user experience, governance, and measurement, we ensure that technology implementations are not just functional but sustainably integrated into the digital employee experience.

 
Through expert strategy, structured implementation, and innovative change adoption methodologies, we empower organisations to create highly effective digital communication environments. Whether modernising existing tools or introducing innovative solutions, ICE ensures seamless execution and long-term success, helping businesses foster a connected, informed, and engaged workforce.

Testimonials

For those grappling with how to improve engagement/retention whilst driving team productivity, I would highly recommend speaking with Chris at ICE.

Not only did ICE help us to determine the best solution to connect our entire workforce, but they were also invaluable in giving us all the information, expertise and guidance needed to design and implement a strategy to remove several channels and tools, setting the foundations for a simpler, more engaged, and more productive workforce.

Their clear thinking and expertise in the products and the industry were vital, and we achieved
100% leader adoption on day 1.

We currently have 85% of the entire workforce (and growing) engaging on Workvivo.
Kmart Group
50,000 employees
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