“Successful leaders realise the extent to which the employee experience defines the customer experience and business growth – and that impactful communication is key to both!”
Your employees are your greatest asset!
Meaningfully engaging employees and driving productivity (when so many are working remotely or are deskless) are two of the greatest work-related challenges of our time.
Gallup – State of the Workplace 2023 report states that low employee engagement costs the global economy $8.8 trillion or 9% of global GDP.
Today more than ever, leaders are looking for a competitive advantage to recruit, retain and engage employees:
- Employee turnover is an organisation’s number one cost.
- Employee health and well-being is an organisation’s number one strategic priority.
When employees are effectively informed and engaged in two-way conversations each day, they contribute to their full ability, generating real business results.
Productivity is another significant challenge that businesses face today. With inflation rising and the cost of doing business escalating, the only way to drive profit is to be more efficient.
Few organisations have cracked this yet, but we know that tech will be the key to unlocking productivity.
Researchers from the Economist Impact put the annual cost of lost productivity at $18,450, or the equivalent of 29% of average baseline pay.
“The loss of focus, or unproductive periods, leads to missed opportunities, for producing valuable work,” the researchers said.
If organisations can find ways to remove the time their employees spend on non-value add activities, and instead enable them to focus their time on more meaningful, customer-centric activities, then profits will accelerate.
The digital workplace experience evolved so quickly during the pandemic, with organisations utilising solutions that were the most accessible (cost, delivery time, functionality).
While investments to address hybrid work and employee experience has grown, employee communications has been a lesser priority.
Today, leaders across all sectors are reviewing their digital channel infrastructure and asking themselves, “is this fit for purpose, or do we need to evaluate and shift our strategy to engage our employees more effectively?”
The goal to give employees a ‘consumer experience’ is now being realized, and the new workplace is digital-first. Meaningfully engaging employees and building a strong culture (when so many are working remotely or are deskless) is the greatest work-related challenge of our time.
employees say their productivity suffers from a lack of information
high potential employees admit to not putting all their effort into the job
employees are satisfied
with their employee experience
employees will leave
their jobs within
a year
Sources: Gartner, M-Files, McKinsey & Company, Harvard Business Review, CNBC.
The World of Communications has changed!
The digital employee experience evolved so quickly during the pandemic, with organisations utilising solutions that were the most accessible (based on cost, delivery time, and functionality), to help employees feel connected to the organisation and each other.
Today, leaders across all sectors are reviewing a cluttered digital channel infrastructure and asking themselves, “is this fit for purpose, or do we need to evaluate and shift our strategy to engage our employees more effectively?”
The digital employee experience is complex, and employees need to access multiple systems and tools like email, payroll, rosters, HR Platforms, planning tools, collaboration tools, communication tools and wellbeing tools. Adding to the Digital Ecosystem can lead to a cluttered, frustrating, and inefficient tech environment.
Today more than ever, leaders are looking for a competitive advantage to recruit, retain and engage employees.
Organizations have many different employees to communicate with, from a corporate office team member to a frontline worker.
An integrated Employee Communication Platform is essential to help communicators manage the logistical complexities of personalizing and engaging their audiences.
An Employee Communication App acts as the `front-door’ to all employee’s systems and tools, removing the need for multiple logins, and bringing all tools together in a single integrated multi-channel experience.
The market for Employee Communication Apps has evolved rapidly with new entrants, mergers, and expanding product capabilities. Companies such as Aldi, Adidas, Nike, Bupa, Bunnings, Kmart Group, Officeworks, Country Road, NAB and TWE have all procured an Employee Communication App as part of their tech stack.
The most in-demand Apps are ones that are consumer-grade, offer extensibility through integrations, are scalable to meet all organisational needs, provide the right governance access, deliver multisource analytics, and enable meaningful connections to foster a happier, more productive workplace.
Employee Communication Platforms are becoming critical components of the overall tech ecosystem. Successful leaders are realizing the extent to which the employee experience defines the customer experience and business growth – and that impactful communication is key to both.
The most in-demand platforms are ones that are consumer-grade, offer extensibility through integrations, are scalable to meet all organizational needs, provide the right governance access, deliver multisource analytics and enable meaningful connections to foster a happier, more productive workplace.
A unique, reliable delivery approach.
At Intelligent Communications Experiences, we are super-charging communications and employee experience.
Through a Digital Discovery, we help you to understand the best solution to engage your employees effectively, wherever they are located.
We have Digital Partnerships with best-in-class Employee Communication Apps.
In partnership with Workvivo, Poppulo, Microsoft, Staffbase and Firstup, we are helping organisations transform their communication, culture, and the way they work.
Through our Services Partnerships with Bunch Group, Adaptive Change Mindset and Gallagher – Employee Experience & Communication, we provide an integrated full-service digital experience, ensuring we embed and sustain the App for the longer term.
Through a Digital Discovery, we help you to understand the best solution to engage your employees effectively, wherever they are located.
We have Digital Partnerships with ‘best in class’ platforms.
In partnership with Workvivo, Poppulo, Microsoft, Staffbase and Firstup, we are helping organizations transform their communication, culture and the way they work.
Through our Services Partnerships with Bunch Group and Adaptive Change Mindset, we provide an integrated full service digital experience, ensuring we embed and sustain the platform for the longer term.
Testimonials
50,000 employees
Not only did ICE help us to determine the best solution to connect our entire workforce, but they were also invaluable in giving us all the information, expertise and guidance needed to design and implement a strategy to remove several channels and tools, setting the foundations for a simpler, more engaged, and more productive workforce.
Their clear thinking and expertise in the products and the industry were vital, and we achieved
100% leader adoption on day 1.
We currently have 85% of the entire workforce (and growing) engaging on Workvivo.