Intelligent Communications Experiences Team
Chris Cansfield
Partner – Strategy and Growth
He has designed and led major transformation programs and is passionate about helping organisations to align People, Processes & Technology more closely to their strategy and vision driving long term performance.
Chris spent 6 years agency-side as the managing Director of Bunch Group, transforming the agency from an events business into a Strategic Communications Agency.
Chris Cansfield
Specialist Skills
Business Transformation
Annual Planning
Commercial Planning
Category Strategy
Building High Performing Teams
Leadership Coaching
Qualification
Bachelor Public Administration and Law
Kevin McDougall
Partner - Digital Employee Experience
He has significant experience, in developing, implementing and enhancing an organisation's digital ecosystem by devising human centred strategies which ultimately lead to an enhanced experience for the end user.
Having worked in complex organisations, Kevin strength is being able to navigate through structural barriers and technological barriers to ensure projects are embedded for the longer term.
Kevin McDougall
Specialist Skills
Digital Strategy
Digital Transformation
User Experience
Training and facilitation
Marketing
Qualification
BA (Honours) PGDiP Design
Alisha Costin
Head of Change Management
She has developed and executed change and engagement activities for large-scale business transformations and digital transformation projects spanning Communications, HR, Operations, Merchandise, Supply Chain and e-Commerce.
Alisha is passionate about delivering a tailored and right-sized approach to change management, focused on embedding the required behaviours and competencies to implement and sustain change for the long-term.
Alisha Costin
Specialist Skills
Change Management
Communications
Project Management
Stakeholder Engagement
Qualification
Bachelor of Professional Communication
Steve Mann
Partner - Communications and Change
His communications career has spanned a range of sectors – from government to FMCG powerhouse Mondelez International and from Kmart and Target in retail to resources giant BHP.
In the past twelve months, Steve led the introduction of Kmart’s first digital communications platform in his roles as Head of and then GM of Corporate Affairs.
He has seen the value that the right digital tools and strategy can add to engaging communications and is passionate about helping other businesses traverse this journey.
Steve Mann
Specialist Skills
Strategic communications planning and execution
Change management
Internal communications strategy
Reputation and crisis management
Stakeholder relations and internal stakeholder management
Qualification
Bachelor of Communications (Journalism and Public Relations), RMIT
Glyn Wallens
Director Strategic Communications
He has is passionate in bringing people together through change communications to convert strategic thinking into positive on-the-ground changes.
Through collaboration and a strong bias for action, his strength lies in swiftly understanding an organisation’s strategic communications needs and identifying how to enable leaders and key stakeholders drive greater engagement and impact with employees.
Glyn Wallens
Specialist Skills
Strategic communications planning
End-to-end organisational thinking
Change management
Leadership coaching
Communications capability uplift
Qualification
Bachelor of Engineering, RMIT
Total Quality Management , Australian Graduate School of Management
Becky Charlton
Head of Operations
Becky’s expertise extends to overseeing complex client engagements, ensuring all projects are executed as scoped, on time, and within budget.
Her ability to streamline workflows, drive accountability, and enhance operational discipline ensures projects are successful.
Becky fosters strong and adaptive teams by recognising individual needs, navigating dynamics with insight, and ensuring projects run smoothly through thoughtful engagement and collaboration.
Becky Charlton
Specialist Skills
Project management
Stakeholder management
Project governance
Budget management
Qualification
Bachelor of Business, Victoria University
Master of Cultural Economy, Monash University
