Leading organisations through the digital revolution
Leading organisations through the digital revolution


Our Story
ICE was founded to bridge the gaps between technology, communications and the employee experience.
ICE was founded to bridge the gaps between technology, communications and the employee experience.
ICE was founded to bridge the gaps between technology, communications and the employee experience.
In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.
In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.
In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.
Our team has lived this firsthand – through careers in corporate affairs, HR, technology, and strategy across some of Australia’s largest organisations.
We’ve seen how the promise of ‘game changing technology’ can fall flat when it’s not selected, set up, or rolled out with the end user in mind. That’s why we take a human-first approach to technology, communications and change – ensuring seamless integration and adoption across your whole organisation.


The Intelligent Communications Experiences Team
The Intelligent Communications Experiences Team
The Intelligent Communications Experiences Team
Chris is a business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments.
He specialises in helping organisations navigate change – whether through digital transformation, customer experience innovation or organisational redesign.
Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.
Over the past decade, he has led agencies as Managing Director, aligning people, processes, and technology to deliver enterprise-wide impact.
His strong professional network across Australia and globally enables him to connect ideas, people, and opportunities.

Chris Cansfield
Partner - Strategy and Growth
Chris is a business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments.
He specialises in helping organisations navigate change – whether through digital transformation, customer experience innovation or organisational redesign.
Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.
Over the past decade, he has led agencies as Managing Director, aligning people, processes, and technology to deliver enterprise-wide impact.
His strong professional network across Australia and globally enables him to connect ideas, people, and opportunities.
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Chris Cansfield
Partner - Strategy and Growth
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Chris is a business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments.
He specialises in helping organisations navigate change – whether through digital transformation, customer experience innovation or organisational redesign.
Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.
Over the past decade, he has led agencies as Managing Director, aligning people, processes, and technology to deliver enterprise-wide impact.
His strong professional network across Australia and globally enables him to connect ideas, people, and opportunities.

Chris Cansfield
Partner - Strategy and Growth
Kevin is a digital and content leader with more than 20 years’ experience driving transformation for global brands including Unilever, KPMG, and the BBC.
His expertise spans digital strategy, content, marketing, and communications, with a focus on human-centred design and technology.
He has led large-scale digital transformation programs, reimagining ecosystems to better serve employees, customers, and stakeholders.
Kevin’s strength lies in overcoming structural and technological barriers to embed lasting change. He is passionate about building capability and confidence through programs that foster collaboration and deliver long-term impact.

Kevin McDougall
Partner - Digital Employee Experience
Kevin is a digital and content leader with more than 20 years’ experience driving transformation for global brands including Unilever, KPMG, and the BBC.
His expertise spans digital strategy, content, marketing, and communications, with a focus on human-centred design and technology.
He has led large-scale digital transformation programs, reimagining ecosystems to better serve employees, customers, and stakeholders.
Kevin’s strength lies in overcoming structural and technological barriers to embed lasting change. He is passionate about building capability and confidence through programs that foster collaboration and deliver long-term impact.
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Kevin McDougall
Partner - Digital Employee Experience
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Kevin is a digital and content leader with more than 20 years’ experience driving transformation for global brands including Unilever, KPMG, and the BBC.
His expertise spans digital strategy, content, marketing, and communications, with a focus on human-centred design and technology.
He has led large-scale digital transformation programs, reimagining ecosystems to better serve employees, customers, and stakeholders.
Kevin’s strength lies in overcoming structural and technological barriers to embed lasting change. He is passionate about building capability and confidence through programs that foster collaboration and deliver long-term impact.

Kevin McDougall
Partner - Digital Employee Experience
Steve is a corporate affairs leader with a decade of experience heading communications functions for major organisations in Australia and internationally.
His career spans government, FMCG, retail, and resources, including senior roles at Mondelez International, Kmart, Target, and BHP.
Steve brings expertise in strategic communications, reputation and crisis management, and stakeholder engagement.
He led the introduction of Kmart’s first digital communications platform in his roles of Head of and then GM of Corporate Affairs. He understands the value that the right digital tools and strategy can bring to driving engagement and is passionate about helping other businesses traverse this journey.

Steve Mann
Partner - Communications and Change
Steve is a corporate affairs leader with a decade of experience heading communications functions for major organisations in Australia and internationally.
His career spans government, FMCG, retail, and resources, including senior roles at Mondelez International, Kmart, Target, and BHP.
Steve brings expertise in strategic communications, reputation and crisis management, and stakeholder engagement.
He led the introduction of Kmart’s first digital communications platform in his roles of Head of and then GM of Corporate Affairs. He understands the value that the right digital tools and strategy can bring to driving engagement and is passionate about helping other businesses traverse this journey.
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Steve Mann
Partner - Communications and Change
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Steve is a corporate affairs leader with a decade of experience heading communications functions for major organisations in Australia and internationally.
His career spans government, FMCG, retail, and resources, including senior roles at Mondelez International, Kmart, Target, and BHP.
Steve brings expertise in strategic communications, reputation and crisis management, and stakeholder engagement.
He led the introduction of Kmart’s first digital communications platform in his roles of Head of and then GM of Corporate Affairs. He understands the value that the right digital tools and strategy can bring to driving engagement and is passionate about helping other businesses traverse this journey.

Steve Mann
Partner - Communications and Change
Glyn has extensive experience in large, blue-chip organisations across Sales, Marketing, Strategy, and Commercial Planning in Australia, the UK, and Asia Pacific.
He specialises in change communications that turn strategic decisions into practical, on-the-ground outcomes.
His focus is on equipping leaders to lead change and drive engagement. Glyn’s strength lies in quickly understanding organisational needs and enabling leaders to build confidence and alignment.
Through collaboration and a bias for action, he delivers programs that uplift capability and create meaningful business impact.

Glyn Wallens
Partner - Enablement
Glyn has extensive experience in large, blue-chip organisations across Sales, Marketing, Strategy, and Commercial Planning in Australia, the UK, and Asia Pacific.
He specialises in change communications that turn strategic decisions into practical, on-the-ground outcomes.
His focus is on equipping leaders to lead change and drive engagement. Glyn’s strength lies in quickly understanding organisational needs and enabling leaders to build confidence and alignment.
Through collaboration and a bias for action, he delivers programs that uplift capability and create meaningful business impact.
Back

Glyn Wallens
Partner - Enablement
More Details
Glyn has extensive experience in large, blue-chip organisations across Sales, Marketing, Strategy, and Commercial Planning in Australia, the UK, and Asia Pacific.
He specialises in change communications that turn strategic decisions into practical, on-the-ground outcomes.
His focus is on equipping leaders to lead change and drive engagement. Glyn’s strength lies in quickly understanding organisational needs and enabling leaders to build confidence and alignment.
Through collaboration and a bias for action, he delivers programs that uplift capability and create meaningful business impact.

Glyn Wallens
Partner - Enablement
Becky drives organisational success through structured project management, operational excellence, and stakeholder alignment.
She excels at overseeing complex client engagements, ensuring initiatives are delivered on time, within scope, and on budget.
Her disciplined approach embeds operational rigour, streamlines workflows, and fosters accountability.
Becky builds strong, adaptive teams by balancing strategic oversight with hands-on execution, making her a trusted partner in delivering sustainable outcomes for ICE and its clients.

Becky Charlton
Head of Operations
Becky drives organisational success through structured project management, operational excellence, and stakeholder alignment.
She excels at overseeing complex client engagements, ensuring initiatives are delivered on time, within scope, and on budget.
Her disciplined approach embeds operational rigour, streamlines workflows, and fosters accountability.
Becky builds strong, adaptive teams by balancing strategic oversight with hands-on execution, making her a trusted partner in delivering sustainable outcomes for ICE and its clients.
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Becky Charlton
Head of Operations
More Details
Becky drives organisational success through structured project management, operational excellence, and stakeholder alignment.
She excels at overseeing complex client engagements, ensuring initiatives are delivered on time, within scope, and on budget.
Her disciplined approach embeds operational rigour, streamlines workflows, and fosters accountability.
Becky builds strong, adaptive teams by balancing strategic oversight with hands-on execution, making her a trusted partner in delivering sustainable outcomes for ICE and its clients.

Becky Charlton
Head of Operations
Alisha is an accomplished change management and communications professional with deep expertise in guiding organisations through complex transformation. She has delivered large-scale organisational change and digital transformation programs for some of Australia’s most recognised brands, including Coles, Coles Express, Country Road Group and Kmart.
Her experience spans strategy development, project management, stakeholder engagement and end-to-end execution of change initiatives across HR, Operations, Merchandise, Supply Chain and e-Commerce.
She has led integration programs, digital platform rollouts, and supply chain optimisation projects – translating complexity into clear, actionable messages that drive adoption and confidence.
Known for balancing strategic oversight with practical delivery, Alisha is passionate about designing right-sized change programs that embed behaviours and capabilities for long-term success.

Alisha Costin
Head of Change Management
Alisha is an accomplished change management and communications professional with deep expertise in guiding organisations through complex transformation. She has delivered large-scale organisational change and digital transformation programs for some of Australia’s most recognised brands, including Coles, Coles Express, Country Road Group and Kmart.
Her experience spans strategy development, project management, stakeholder engagement and end-to-end execution of change initiatives across HR, Operations, Merchandise, Supply Chain and e-Commerce.
She has led integration programs, digital platform rollouts, and supply chain optimisation projects – translating complexity into clear, actionable messages that drive adoption and confidence.
Known for balancing strategic oversight with practical delivery, Alisha is passionate about designing right-sized change programs that embed behaviours and capabilities for long-term success.
Back

Alisha Costin
Head of Change Management
More Details
Alisha is an accomplished change management and communications professional with deep expertise in guiding organisations through complex transformation. She has delivered large-scale organisational change and digital transformation programs for some of Australia’s most recognised brands, including Coles, Coles Express, Country Road Group and Kmart.
Her experience spans strategy development, project management, stakeholder engagement and end-to-end execution of change initiatives across HR, Operations, Merchandise, Supply Chain and e-Commerce.
She has led integration programs, digital platform rollouts, and supply chain optimisation projects – translating complexity into clear, actionable messages that drive adoption and confidence.
Known for balancing strategic oversight with practical delivery, Alisha is passionate about designing right-sized change programs that embed behaviours and capabilities for long-term success.

Alisha Costin
Head of Change Management
Grace is a seasoned communications and corporate affairs professional who has managed communications for some of Australia’s most trusted brands including Wesfarmers, Target and Kmart.
Her expertise spans strategic communications, reputation management and stakeholder engagement.
Grace has led high-performing teams across internal and external communications, translating complex strategies into clear and compelling narratives. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.
A trusted adviser to C-suite executives, Grace excels at aligning communication strategies with business goals and culture. She has delivered large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes.

Grace Kerr
Head of Communications
Grace is a seasoned communications and corporate affairs professional who has managed communications for some of Australia’s most trusted brands including Wesfarmers, Target and Kmart.
Her expertise spans strategic communications, reputation management and stakeholder engagement.
Grace has led high-performing teams across internal and external communications, translating complex strategies into clear and compelling narratives. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.
A trusted adviser to C-suite executives, Grace excels at aligning communication strategies with business goals and culture. She has delivered large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes.
Back

Grace Kerr
Head of Communications
More Details
Grace is a seasoned communications and corporate affairs professional who has managed communications for some of Australia’s most trusted brands including Wesfarmers, Target and Kmart.
Her expertise spans strategic communications, reputation management and stakeholder engagement.
Grace has led high-performing teams across internal and external communications, translating complex strategies into clear and compelling narratives. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.
A trusted adviser to C-suite executives, Grace excels at aligning communication strategies with business goals and culture. She has delivered large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes.

Grace Kerr
Head of Communications