Leading organisations through the digital revolution

Leading organisations through the digital revolution

Silhouetted figures walking through a modern building hallway with glass windows and blinds reflecting light.
Silhouetted figures walking through a modern building hallway with glass windows and blinds reflecting light.

Our Story

ICE was founded to bridge the gaps between technology, communications and the employee experience.

ICE was founded to bridge the gaps between technology, communications and the employee experience.

ICE was founded to bridge the gaps between technology, communications and the employee experience.

In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.

In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.

In our personal lives, digital tools have become intuitive, connected, and tailored to us. But in the workplace, that same promise often falls short. Systems don’t talk to each other. Communication gets lost. And employees are left navigating a maze of apps, logins, and complexity.

Our team has lived this firsthand – through careers in corporate affairs, HR, technology, and strategy across some of Australia’s largest organisations.

We’ve seen how the promise of ‘game changing technology’ can fall flat when it’s not selected, set up, or rolled out with the end user in mind. That’s why we take a human-first approach to technology, communications and change – ensuring seamless integration and adoption across your whole organisation.

Blurred figures walking in a modern office with meeting room visible, focus on people and work environment.
Blurred figures walking in a modern office with meeting room visible, focus on people and work environment.

The Intelligent Communications Experiences Team

The Intelligent Communications Experiences Team

The Intelligent Communications Experiences Team

Chris is a seasoned business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments. Chris has consistently delivered strategic clarity and operational impact for some of the world’s most recognisable organisations.

He specialises in helping businesses navigate change, whether through digital transformation, customer experience innovation or organisational redesign. Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.

Chris has spent the last decade as Managing Director of agencies, with his passion for helping organisations align people, processes and technology to their vision and delivering lasting impact through enterprise-wide change. He maintains a strong and trusted professional network both in Australia and globally, which he leverages to connect ideas, people and opportunities.

A black and white image of Chris Cansfield

Chris Cansfield

Partner - Strategy and Growth

Chris is a seasoned business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments. Chris has consistently delivered strategic clarity and operational impact for some of the world’s most recognisable organisations.

He specialises in helping businesses navigate change, whether through digital transformation, customer experience innovation or organisational redesign. Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.

Chris has spent the last decade as Managing Director of agencies, with his passion for helping organisations align people, processes and technology to their vision and delivering lasting impact through enterprise-wide change. He maintains a strong and trusted professional network both in Australia and globally, which he leverages to connect ideas, people and opportunities.

Back

A black and white image of Chris Cansfield

Chris Cansfield

Partner - Strategy and Growth

More Details

Chris is a seasoned business transformation and strategy leader with a career spanning top-tier global agencies and complex corporate environments. Chris has consistently delivered strategic clarity and operational impact for some of the world’s most recognisable organisations.

He specialises in helping businesses navigate change, whether through digital transformation, customer experience innovation or organisational redesign. Chris brings a rare blend of creative thinking and commercial acumen, enabling him to bridge the gap between strategy and execution.

Chris has spent the last decade as Managing Director of agencies, with his passion for helping organisations align people, processes and technology to their vision and delivering lasting impact through enterprise-wide change. He maintains a strong and trusted professional network both in Australia and globally, which he leverages to connect ideas, people and opportunities.

A black and white image of Chris Cansfield

Chris Cansfield

Partner - Strategy and Growth

Kevin is a seasoned digital and content leader with over two decades of experience driving transformation across some of the world’s most respected brands, including Unilever, KPMG and the BBC. His career spans senior roles in digital strategy, content, marketing, and communications, with a consistent focus on delivering meaningful change through human-centred design and technology.

Kevin has led large-scale digital transformation programs, helping organisations reimagine their digital ecosystems to better serve customers, employees, and stakeholders. His strategic thinking is grounded in a strong foundation of user experience, facilitation and design.

Having worked across complex environments, Kevin's strength is in navigating structural and technological barriers to embed lasting change. He’s passionate about enabling teams and leaders to embrace digital confidently - designing programs that build capability, foster collaboration, and drive long-term impact.

A black and white image of Kevin McDougall

Kevin McDougall

Partner - Digital Employee Experience

Kevin is a seasoned digital and content leader with over two decades of experience driving transformation across some of the world’s most respected brands, including Unilever, KPMG and the BBC. His career spans senior roles in digital strategy, content, marketing, and communications, with a consistent focus on delivering meaningful change through human-centred design and technology.

Kevin has led large-scale digital transformation programs, helping organisations reimagine their digital ecosystems to better serve customers, employees, and stakeholders. His strategic thinking is grounded in a strong foundation of user experience, facilitation and design.

Having worked across complex environments, Kevin's strength is in navigating structural and technological barriers to embed lasting change. He’s passionate about enabling teams and leaders to embrace digital confidently - designing programs that build capability, foster collaboration, and drive long-term impact.

Back

A black and white image of Kevin McDougall

Kevin McDougall

Partner - Digital Employee Experience

More Details

Kevin is a seasoned digital and content leader with over two decades of experience driving transformation across some of the world’s most respected brands, including Unilever, KPMG and the BBC. His career spans senior roles in digital strategy, content, marketing, and communications, with a consistent focus on delivering meaningful change through human-centred design and technology.

Kevin has led large-scale digital transformation programs, helping organisations reimagine their digital ecosystems to better serve customers, employees, and stakeholders. His strategic thinking is grounded in a strong foundation of user experience, facilitation and design.

Having worked across complex environments, Kevin's strength is in navigating structural and technological barriers to embed lasting change. He’s passionate about enabling teams and leaders to embrace digital confidently - designing programs that build capability, foster collaboration, and drive long-term impact.

A black and white image of Kevin McDougall

Kevin McDougall

Partner - Digital Employee Experience

Steve is a senior Corporate Affairs leader who has spent the past decade leading corporate affairs functions for major businesses across Australia and internationally.

His communications career has spanned a range of sectors – from government to FMCG powerhouse Mondelez International and from Kmart and Target in retail to resources giant BHP.

Through his years of senior leadership in corporate affairs roles, Steve has expertise in strategic communications both internally and externally, reputation and crisis management and stakeholder management.

Steve has previously led the introduction of Kmart’s first digital communications platform in his roles as Head of and then GM of Corporate Affairs. He has seen the value that the right digital tools and strategy can add to engaging communications and is passionate about helping other businesses traverse this journey.

A black and white image of Steve Mann

Steve Mann

Partner - Communications and Change

Steve is a senior Corporate Affairs leader who has spent the past decade leading corporate affairs functions for major businesses across Australia and internationally.

His communications career has spanned a range of sectors – from government to FMCG powerhouse Mondelez International and from Kmart and Target in retail to resources giant BHP.

Through his years of senior leadership in corporate affairs roles, Steve has expertise in strategic communications both internally and externally, reputation and crisis management and stakeholder management.

Steve has previously led the introduction of Kmart’s first digital communications platform in his roles as Head of and then GM of Corporate Affairs. He has seen the value that the right digital tools and strategy can add to engaging communications and is passionate about helping other businesses traverse this journey.

Back

A black and white image of Steve Mann

Steve Mann

Partner - Communications and Change

More Details

Steve is a senior Corporate Affairs leader who has spent the past decade leading corporate affairs functions for major businesses across Australia and internationally.

His communications career has spanned a range of sectors – from government to FMCG powerhouse Mondelez International and from Kmart and Target in retail to resources giant BHP.

Through his years of senior leadership in corporate affairs roles, Steve has expertise in strategic communications both internally and externally, reputation and crisis management and stakeholder management.

Steve has previously led the introduction of Kmart’s first digital communications platform in his roles as Head of and then GM of Corporate Affairs. He has seen the value that the right digital tools and strategy can add to engaging communications and is passionate about helping other businesses traverse this journey.

A black and white image of Steve Mann

Steve Mann

Partner - Communications and Change

Glyn has extensive experience in large, blue-chip corporate organisations, holding senior roles across Sales, Marketing, Strategy and Commercial Planning in Australia, UK and Asia Pacific.

He is passionate in bringing people together through change communications to convert strategic choices into positive on-the-ground changes. His expertise spans strategic employee engagement and communications, with a strong focus on equipping leaders to lead change and drive meaningful outcomes for their business.

Through collaboration and a strong bias for action, his strength lies in swiftly understanding an organisation’s strategic communications needs and identifying how to enable leaders and key stakeholders drive greater engagement and impact with employees. He is experienced in strong program delivery and capability uplift, supporting leaders and teams to build confidence and alignment.

A black and white image of Glyn Wallens

Glyn Wallens

Partner - Enablement

Glyn has extensive experience in large, blue-chip corporate organisations, holding senior roles across Sales, Marketing, Strategy and Commercial Planning in Australia, UK and Asia Pacific.

He is passionate in bringing people together through change communications to convert strategic choices into positive on-the-ground changes. His expertise spans strategic employee engagement and communications, with a strong focus on equipping leaders to lead change and drive meaningful outcomes for their business.

Through collaboration and a strong bias for action, his strength lies in swiftly understanding an organisation’s strategic communications needs and identifying how to enable leaders and key stakeholders drive greater engagement and impact with employees. He is experienced in strong program delivery and capability uplift, supporting leaders and teams to build confidence and alignment.

Back

A black and white image of Glyn Wallens

Glyn Wallens

Partner - Enablement

More Details

Glyn has extensive experience in large, blue-chip corporate organisations, holding senior roles across Sales, Marketing, Strategy and Commercial Planning in Australia, UK and Asia Pacific.

He is passionate in bringing people together through change communications to convert strategic choices into positive on-the-ground changes. His expertise spans strategic employee engagement and communications, with a strong focus on equipping leaders to lead change and drive meaningful outcomes for their business.

Through collaboration and a strong bias for action, his strength lies in swiftly understanding an organisation’s strategic communications needs and identifying how to enable leaders and key stakeholders drive greater engagement and impact with employees. He is experienced in strong program delivery and capability uplift, supporting leaders and teams to build confidence and alignment.

A black and white image of Glyn Wallens

Glyn Wallens

Partner - Enablement

Becky drives organisational success through structured project management, operational excellence and stakeholder alignment.

With expertise in project governance, stakeholder management and budget oversight, Becky excels at overseeing complex client engagements – ensuring every initiative is delivered as scoped, on time and within budget. Her disciplined approach to project management streamlines workflows, drives accountability and embeds operational rigour across teams and processes.

Becky fosters strong and adaptive teams by recognising individual needs, navigating group dynamics with insight and leading with thoughtful engagement and collaboration. Her ability to balance strategic oversight with hands-on execution makes her a trusted partner in delivering high-impact, sustainable outcomes for the ICE team and clients.

A black and white image of Becky Charlton

Becky Charlton

Head of Operations

Becky drives organisational success through structured project management, operational excellence and stakeholder alignment.

With expertise in project governance, stakeholder management and budget oversight, Becky excels at overseeing complex client engagements – ensuring every initiative is delivered as scoped, on time and within budget. Her disciplined approach to project management streamlines workflows, drives accountability and embeds operational rigour across teams and processes.

Becky fosters strong and adaptive teams by recognising individual needs, navigating group dynamics with insight and leading with thoughtful engagement and collaboration. Her ability to balance strategic oversight with hands-on execution makes her a trusted partner in delivering high-impact, sustainable outcomes for the ICE team and clients.

Back

A black and white image of Becky Charlton

Becky Charlton

Head of Operations

More Details

Becky drives organisational success through structured project management, operational excellence and stakeholder alignment.

With expertise in project governance, stakeholder management and budget oversight, Becky excels at overseeing complex client engagements – ensuring every initiative is delivered as scoped, on time and within budget. Her disciplined approach to project management streamlines workflows, drives accountability and embeds operational rigour across teams and processes.

Becky fosters strong and adaptive teams by recognising individual needs, navigating group dynamics with insight and leading with thoughtful engagement and collaboration. Her ability to balance strategic oversight with hands-on execution makes her a trusted partner in delivering high-impact, sustainable outcomes for the ICE team and clients.

A black and white image of Becky Charlton

Becky Charlton

Head of Operations

Alisha has extensive experience in change management, communications, project management and stakeholder engagement; working with some of Australia’s largest retailers.

She has developed and executed change and engagement activities for large-scale business transformations and digital transformation projects spanning Communications, HR, Operations, Merchandise, Supply Chain and e-Commerce.

Alisha is passionate about delivering a tailored and right-sized approach to change management, focused on embedding the required behaviours and competencies to implement and sustain change for the long-term.

A black and white image of Alisha Costin

Alisha Costin

Head of Change Management

Alisha has extensive experience in change management, communications, project management and stakeholder engagement; working with some of Australia’s largest retailers.

She has developed and executed change and engagement activities for large-scale business transformations and digital transformation projects spanning Communications, HR, Operations, Merchandise, Supply Chain and e-Commerce.

Alisha is passionate about delivering a tailored and right-sized approach to change management, focused on embedding the required behaviours and competencies to implement and sustain change for the long-term.

Back

A black and white image of Alisha Costin

Alisha Costin

Head of Change Management

More Details

Alisha has extensive experience in change management, communications, project management and stakeholder engagement; working with some of Australia’s largest retailers.

She has developed and executed change and engagement activities for large-scale business transformations and digital transformation projects spanning Communications, HR, Operations, Merchandise, Supply Chain and e-Commerce.

Alisha is passionate about delivering a tailored and right-sized approach to change management, focused on embedding the required behaviours and competencies to implement and sustain change for the long-term.

A black and white image of Alisha Costin

Alisha Costin

Head of Change Management

Grace is a seasoned communications and corporate affairs professional who has managed communications at some of Australia’s most trusted brands, including Kmart, Target and Wesfarmers.

With deep expertise in strategic communications, reputation management and stakeholder engagement, Grace has led high-performing teams across internal and external communications, translating complex business strategies into clear, compelling narratives that engage and inspire. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.

A trusted adviser to C-Suite executives, Grace excels at aligning communication strategies with business goals and company culture. She has led large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes across diverse audiences.

A black and white image of Grace Kerr

Grace Kerr

Head of Communications

Grace is a seasoned communications and corporate affairs professional who has managed communications at some of Australia’s most trusted brands, including Kmart, Target and Wesfarmers.

With deep expertise in strategic communications, reputation management and stakeholder engagement, Grace has led high-performing teams across internal and external communications, translating complex business strategies into clear, compelling narratives that engage and inspire. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.

A trusted adviser to C-Suite executives, Grace excels at aligning communication strategies with business goals and company culture. She has led large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes across diverse audiences.

Back

A black and white image of Grace Kerr

Grace Kerr

Head of Communications

More Details

Grace is a seasoned communications and corporate affairs professional who has managed communications at some of Australia’s most trusted brands, including Kmart, Target and Wesfarmers.

With deep expertise in strategic communications, reputation management and stakeholder engagement, Grace has led high-performing teams across internal and external communications, translating complex business strategies into clear, compelling narratives that engage and inspire. Her leadership in media relations has amplified brand voice and built enduring trust with both internal and external audiences.

A trusted adviser to C-Suite executives, Grace excels at aligning communication strategies with business goals and company culture. She has led large-scale, high-impact campaigns that connect meaningfully with thousands of employees and stakeholders, driving alignment, engagement, and reputation outcomes across diverse audiences.

A black and white image of Grace Kerr

Grace Kerr

Head of Communications

Learn more about our people and how we work

Learn more about our people and how we work

Learn more about our people and how we work