The digital workplace evolved rapidly during the pandemic, with organisations adopting solutions that were most accessible – based on cost, delivery time, and functionality.
While investments in hybrid work and employee experience have grown, many leaders are now reviewing their digital channel infrastructure and asking:
“Is this fit for purpose, or do we need to shift our strategy to engage and support employees more effectively?”
Over the past few years, our clients have consistently asked two key questions:
What is the best-in-class employee experience platform for our organisation?
How do we ensure key stakeholders are aligned to a recommendation?
Our observation: the answer lies in conducting a Digital Discovery.
Why a Digital Discovery Matters
A Digital Discovery helps leaders identify the best solution to engage employees – wherever they are located. Selecting the right platform is critical when engagement of frontline workers can vary from 30% to 92% depending on the platform chosen.
Equally important, the Digital Discovery process integrates diverse stakeholder views into one aligned approach, reducing risk and accelerating adoption.
The Three Phases of Digital Discovery
Understanding Current State
Discovery Analysis & Key Themes
Strategic Roadmap & Recommendations
The process often begins with a problem such as:
“We have too many systems and tools.”
“Our email communication isn’t effective.”
“We need more two-way conversations.”
“We don’t have any data.”
Our role is to uncover the why behind these challenges.
What the Process Involves
Through desk-based research, we review business strategies, communication audits, survey insights, EVP data, and your existing digital ecosystem to identify technical dependencies and strategic priorities.
Stakeholder interviews are critical – not only to understand implementation requirements but also to drive collaboration and minimise risk. People defend what they help create, so involving stakeholders early is essential. We also engage nominated employees to quantify the current user experience, which often reveals a cluttered, frustrating, and inefficient tech environment.
The Outcome
We deliver a presentation of findings and recommendations that form the foundation of the business case. This includes:
The best solutions in the market to drive engagement and productivity.
How these solutions integrate with your existing ecosystem.
Whether they will work for your organisation’s unique context.
Ready to explore? Contact us to discuss how a Digital Discovery can help you find the right platform and build an aligned strategy for success.
